Upon completion of the program, students will be able to...
- Recognize the opportunities available in the hotel and hospitality industries and the professional organizations that issue certifications and advance the field
- Examine the organizational structures, features and practices within the hotel and hospitality industries
- Describe the qualities of professional conduct and appearance
- Outline how to use equipment common to the hotel and hospitality industries
- Apply basic, consumer, and business math computations
- Communicate with correct use of the English language
- Describe how to perform front desk and office procedures associated with hotel and hospitality operations
- Explain the logistical and sales procedures in the lifecycle of a guest’s involvement with a hotel or hospitality site
- Apply basic bookkeeping skills and financial processes common to front desk hotel work
- Examine health and safety issues and solutions common to the hotel and hospitality industries
- Compare effective ways to communicate when providing information or solving problems within a guest services role
- Critique problems common within the hotel and hospitality industries
- Describe the methods of effective interpersonal communication with guests and co-workers
- Describe effective customer service techniques within the hotel and hospitality industries